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CONTACT US

Italy

Florsheim Shoes Europe srl
via degli Artigiani 25/27
Calenzano - Firenze 50041
Phone: + 39. 055. 883. 2111
Email: florsheim.shoes@florsheimeurope.com
Office Hours: Mon-Fri 9:00 - 13:00; 14.00 - 18.00

Internet Return Orders:
Email: customercare@florsheimeurope.com

General Inquiries:
Email: customercare@florsheimeurope.com 

International

Florsheim, Inc.
333 W Estabrook Blvd
Glendale, WI 53212
Phone: +1 866 454 0449
Email: international@florsheim.com

Florsheim Canada (Canadian consumers only)
8205 BD Montreal-Toronto Blvd. Suite 100
Montreal-West, QC H4X 1N1
Phone: +1 514 364 5444
Email: florsheimcanada@florsheim.com

Florsheim Australia/New Zealand
(Australian and New Zealand customers only)
262a Darebin Rd
Fairfield, VIC 3078
Phone: +613 9485 5600
AU website: www.florsheim.com.au
AU contact: shop@florsheim.com.au
NZ website: www.florsheim.co.nz
NZ contact: shop@florsheim.co.nz

Florsheim, International
(International consumers only)
333 W Estabrook Blvd
Glendale, WI 53212
Email: international@florsheim.com



Terms and Conditions of sale



Introduction

Florsheim Shoes Europe Srl (hereafter referred to as "Florsheim") - with registered offices in Italy, Via degli Artigiani 25/27, 50041 Calenzano (Florence), and VAT number 03570550966 - is licensee of the Florsheim brand for Europe and sells its products through authorized dealers and the website www.florsheim.eu (hereafter the "Website"), owned by the company itself.

The following Terms and General Conditions of Sale (hereafter "Conditions of Sale") govern the offer and the purchase of products marked with “Florsheim" trademark (hereafter "Products"), carried out remotely via telematic devices through the Website, and reserved exclusively to consumers (hereafter "Customer"). A Customer means an individual purchasing goods for purposes that are not related to his/her professional or business activities.

Florsheim reserves the right to modify the Conditions of Sale at any time. Any amendment of the Conditions of Sale shall become effective from the date of publication on this Website.

Therefore, the Customer is required to read the present Conditions of Sale carefully before ordering any Product on the Website. This information shall be deemed as understood and fully accepted at the time of every purchase by the Customer.

As a consequence, Florsheim is not liable for any possible different condition from the ones published on the Website and not agreed on in advance in writing.

If you do not or cannot agree to these terms and conditions, please do not use the Website or any of the purchasing services offered through it.


Our Business Policy

Florsheim offers its Products on the Website for on line purchase exclusively to customers that are consumers or individuals acting for purposes unrelated to commercial or professional activities in which they are potentially involved.

Florsheim reserves the right not to process orders received from a Customer who is not a consumer and any other order that does not comply with Florsheim business policy.

Florsheim sells its Products exclusively to Customers over the age of 18. Florsheim reserves the right to cancel any orders of Customers believed to be under the age of 18.


Products

All Products shown on the Website are subject to availability. Florsheim may change at any time quantity limits and/or selection of Products offered on the Website.

The Customer will be promptly informed if an order cannot be processed due to Product unavailability.

Florsheim sells only new products and of quality not inferior to the existing market standards. The Website shows the main features of each Product on the Product detail page. The Products offered for sale, however, may not exactly correspond to the real Products in terms of image, dimensions and colors depending on Internet browser or monitor quality.


Prices and Shipment Destinations

Prices of the Products are expressed in euro and are inclusive of VAT, at the rate currently in force in Italy on the date of the purchase order.

The Products ordered on the Website can be shipped only to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, United Kingdom.


Shipping costs

Free shipping on orders of € 100,00 or more.

For orders less than € 100.00 the following fares will be applied depending on the country of destination:

- Italy: € … 5,00
- Rest of Europe: € …10,00


Delivery terms and payments

It’s up to the Customer to choose the payment offered on the Website.

No other payments or delivery terms shall be authorized apart from those shown on this Website.

All the Products are subject to the availability of the moment. Once the order is placed, the Customer will receive an email that confirms the receipt of the order. If the order could not be processed due to a lack of availability of the product, the Customer will receive an email stating this information within 2 working days starting from the date of the order. Florsheim will refund any amount paid by the customer. Florsheim cannot ship to PO boxes or General Delivery. All orders that require this modality of delivery will be automatically deleted.

Florsheim may ship either through SDA Express Courier SpA or DHL Express (Italy) Srl courier, depending on the destination of the goods. The estimated delivery time will be 3-4 working days starting from when Florsheim sends to the Customer the order confirmation email. However, Florsheim will not be responsible for possible delays during shipment. Delivery service is available from Monday to Friday during office hours; Any delivery scheduled to arrive on the Saturday or Public Holiday will be delivered the following working day.

It is not possible to book a time for delivery. If the Customer or a person in charge is not present at the time of delivery, the courier will leave a calling card.

Upon delivery, before signing the transportation document, the Customer is required to carefully verify that the package arrived with the outside packaging intact and undamaged, without visible alterations or wet. Any damage of this kind must be immediately reported on the courier’s delivery note when signing the parcel for receipt in writing "Accepted subject to checking”.

After the payment of the entire selling price of the order, the delivery of the product and the signing of the courier delivery note, the Products will be owned by the Customer who will be fully responsible of them.


Security

Florsheim implemented its security measures to provide the Customer with peace of mind when purchasing on our Site.

Our Site is build in order to ensure the security during transmission of confidential information: when the Customer is requested to enter his personal data or his credit card details, our Secure Service uses the industry standard secure socket protocol SSL (Secure Socket Layer) to connect to our Site, and all data are encrypted to prevent others from obtaining it.

The Customer can see that he has entered a secure session by the following:

- The “https” instead of the usual “http” in the browser address box

- The small padlock at the foot of the browser or next to the URL bar


Withdrawal right and cancellation of the order

Consumers’ withdrawal right is regulated by Distance Selling Regulations (Legislative Decree No. 206/2005 as subsequently amended by the Legislative Decree No. 21/2014) which is known as Consumer Protection Code and enables the consumer to cancel the contract without penalty.

The Customer may withdraw from the purchase agreement within 14 (fourteen) days from the date of receiving the Products.

To return Products the Customer is invited to contact in advance Florsheim via email at customercare@florsheimeurope.com within the above-mentioned period to be authorized.

Florsheim will, then, inform the Customer about the return modality.


Return and Refund Policy

The Customer may return the Products within 14 (fourteen) days from the date in which the Customer has communicated his will to withdraw.

The Products must be returned undamaged and unused: the shoes must not show any visible sign of wear and should be returned in their original packaging, including any labels, cards, tags etc.

Shoe accessories and care products must be unopened and unused.

All returns must be accompanied by a copy of the Return Form that is possible to download from the Website (click here).

On the return form the Customer should indicate whether he/she wishes to proceed with a substitution of the Product with another one (of the same price) or if he/she wishes to be refunded.

If the Customer requests for an exchange item, Florsheim will not charge the shipping costs for a second delivery.

Once the Customer states for a refund, Florsheim after checking that the return is made in compliance with the above listed procedures, will refund the full purchase price of the Product, except for delivery costs, within 14 (fourteen) days from receiving the returned item. The refund will be then credited back using the same means of payment used to make the original purchase.

The Customer is completely responsible to pay the shipping expenses and to make the necessary arrangements to return back the Products to Florsheim. Florsheim shall not be liable in any way for any damage, theft or loss occurring during a shipment to return the products.

Attention: Florsheim reserves the right not to accept any returns made without prior written communication of the withdrawal decision and not accompanied by the required forms.

Online purchased Products cannot be returned or exchanged in Florsheim retail stores. They must only be returned to the Florsheim warehouse at the following address:

Florsheim Shoes Europe srl
Via degli Artigiani 25/27
50041 Calenzano (Fi) – Italia


Weyco Group, Inc’s Intellectual property rights

The Weyco Group, Inc. – of which Florsheim Shoes Europe srl is a subsidiary – displays/offers content on the Site for Customers to examine. An example of some of the content included, but not limited thereto: text graphics, photographs, pictures, audio, video, literature and any other material distributed by The Weyco Group, Inc. and/or in connection with the Site. Therefore, the selection and arrangement of this content, as well as the software published on the Site, are owned by and subject to copyright and or patent protection of either The Weyco Group, Inc. or by a third party that authorizes The Weyco Group, Inc. to make such content available to Customers. In addition, all the trademarks, service marks, trade names, product names, company names, domain names, patented products, and logos appearing on the Site are proprietary to The Weyco Group, Inc. or are the property of their respective owners. Also, unless approved in writing in advance by The Weyco Group, Inc. , the Customer agrees not to: (a) provide or create a link to the Site; and (b) create any frames at any other web sites pertaining to or using any of the content located at this Site.

Florsheim does not warrant the accuracy or completeness of any information in this Site and does not accept responsibility for any direct or indirect loss, damage or expense incurred by the Customer as a result of (a) any error, omission or misrepresentation in any information (including any data, prices, graphics, video and images) in this Site or (b) any decision the Customer makes in reliance upon the information contained in the Site.

The information contained in the Site is provided in good faith and is illustrative only. Nothing in the Site constitutes a warranty of the products or their in-store price.

Florsheim does not warrant that any part of this Site will be uninterrupted or error-free or that this Site or the server that makes it available are free of viruses or other harmful components.

Florsheim explicitly disclaims any responsibility for the accuracy, content, availability of the information, products, services or merchandise found on sites that link to or from third parties. Florsheim cannot be held responsible for the materials contained on third party sites and/or related services nor does Florsheim make any warranties as to security of any information the Customer might be requested to give any third party, and the Customer hereby irrevocably waive any claim against Florsheim and/or Weyco Group, Inc. with respect to such sites and services.


Governing Law

The online sale contract concluded on this Website is governed by Italian law.

It should be remembered that in the case of Users classed as Consumers, any controversy regarding the application, execution, interpretation of these Conditions of Sale, should be subject to the jurisdiction of the place in which the User resides or has provided an address for service.

A consumer who has residence in a country of the European Union other than Italy, for any controversy about the application, the execution and the interpretation of these Conditions of Sale, may have also access to the European Small Claims Procedure established by Regulation (EC) No 861/2007 of the European Parliament and of the Council, of July 11th 2007, provided that the value of the claim does not exceed € 2,000,00 excluding all interest, expenses and disbursements. The Regulation is applied in all the European Union Member States, except Denmark.

The European Small Claims Procedure shall be a written procedure. The court or tribunal shall hold an oral hearing if it considers this to be necessary or if a party so requests. The text of the regulation is available from the website www.eur-lex.europa.eu.


Contact

For further information and assistance on the Website or online purchase procedures, please contact us at this e-mail: customercare@florsheimeurope.com or at the address listed below:

Florsheim Shoes Europe srl
Via degli Artigiani 25/27
50041 Calenzano (Fi) - Italia


PRIVACY POLICY

Dear Interested Persons, we would like to inform you that the "European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data" (hereinafter "GDPR") provides for the protection of persons and other subjects with regard to the processing of personal data.

Florsheim Shoes Europe S.r.l. - with headquarters in Via degli Artigiani nr. 25/27, 50041 Calenzano (Fi), Italy and Vat Nm./Fiscal Code: 03570550966 (hereinafter “FLORSHEIM”) as the Data Controller of personal data, recognizes the importance of protecting personal data and considers the protection of personal data to be one of the main objectives of its activities.

Before disclosing any personal data to us, FLORSHEIM invites you to read carefully this Privacy Policy, which contains important information about the protection of personal data and the security measures taken to ensure its confidentiality in full compliance with Applicable Law.

This Privacy Policy also:

-is intended only for the www.florsheim.eu website ("Website") and does not apply to other websites that may be consulted via external links;
-is to be considered as Information provided pursuant to art. 13 of the Regulation Applicable to those who interact with the Website;
-complies with Recommendation no. 2/2001 concerning minimum requirements for on-line data collection in the European Union, adopted on 17 May 2001 by the Article 29 Working Party.
FLORSHEIM informs you that the processing of your personal data will be based on the principles of lawfulness, fairness, transparency, purpose limitation and storage, data minimization, accuracy, integrity and confidentiality. Your personal data will therefore be treated in accordance with the legal provisions of Applicable law and the obligations of confidentiality set out therein.

INDEX

Below is the index of this Privacy Policy so that you can easily find information regarding the processing of your personal data.

1. Data controller and Data Protection Officer
2. The personal data undergoing processing
a. Navigation data
b. Data provided voluntarily
c. Cookies and related technologies
3. The purpose, legal basis and mandatory or optional nature of the processing
4. Recipients of the data
5. Data transfers
6. Data retention
7. Your rights
8. Changes and rectification to personal data
1.DATA CONTROLLER AND DATA PROTECTION OFFICER

In light of Applicable law, the data controller of the Website is FLORSHEIM as defined above. In turn, FLORSHEIM has appointed a Data Protection Officer (DPO) available at: privacy@florsheimeurope.com for any information regarding the processing of personal data by FLORSHEIM, including the list of data processors.
2.PERSONAL DATA BEING PROCESSED

“Personal Data" means any information relating to an identified or identifiable individual with particular reference to an identifier such as name, identification number, location data, online identifier or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.
The Personal Data collected by the Website are as follows:
a. Browsing data
The Website's computer systems collect certain Personal Data, the transmission of which is implicit in the use of Internet communication protocols.
This information is not collected to be associated with you, but by their very nature could, through processing and association with data held by third parties, allow to identify you.
These include IP addresses or domain names of the devices used to connect to the Website, URI (Uniform Resource Identifier) addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc..) and other parameters relating to your operating system and computer environment.
These data are used in order to obtain anonymous statistical information on the use of the Website and to check its correct functioning; to allow - given the architecture of the systems used - the correct provision of the various functions requested by you, for reasons of security and verification of liability in the event of hypothetical computer crimes against the Website or third parties and are deleted after 60 days.

b. Data provided voluntarily
Through the Website you have the possibility to voluntarily provide Personal Data such as: your name and e-mail address, telephone number, street and city address, birth month, etc. for subscribing to the newsletter service "Sign Up for exclusive previews and offers!” or for signing to the site through the form "Sign In" or to make purchases through the site.
FLORSHEIM will process this data in compliance with Applicable Law, assuming that it relates to you or third parties who have expressly authorized you to provide it on an appropriate legal basis that legitimizes the processing of data in question. With respect to these cases, you set yourself up as the independent data controller, assuming all the obligations and responsibilities of the law. In this sense, you hereby grant the widest possible indemnity with respect to any dispute, claim, request for compensation for damages resulting from processing, etc. that may be received by FLORSHEIM from third parties who’s Personal Data has been processed through your use of the Website in violation of Applicable Law.

c. Cookies and related technologies
FLORSHEIM collects Personal Data through cookies. More information on the use of cookies and related technologies can be found here.

3. THE PURPOSE, LEGAL BASIS AND MANDATORY OR OPTIONAL NATURE OF THE PROCESSING
The Personal Data you provide through the Website will be processed by FLORSHEIM for the following purposes:
a) purposes related to the execution of a contract of which you are a part or to the execution of pre-contractual measures taken on your request (e.g.: sign in to the site, registration to the FLORSHEIM NEWSLETTER service, etc.);
b) purposes of statistical research/analyses on aggregated or anonymous data, aimed at measuring the operation of the Website, measuring traffic and evaluating usability and interest;
c) purposes related to the fulfilment of a legal obligation to which FLORSHEIM is subject;
d) purposes necessary for the establishment, exercise or defense of legal claims either in judicial proceedings or whenever judicial authorities exercise their judicial functions;
e) purposes related to operate , improve and maintain our business, products and services;
f) purposes of commercial communication in different forms, also in relation to the interest of the User.
The legal basis for the processing of Personal Data for the purposes referred to in point a) is the provision of a service or response to a request that does not require consent under Applicable Law.
The purpose referred to in point b) does not involve the processing of Personal Data.
The purpose referred to in point c) represents a legal obligation pursuant to Applicable Law and therefore does not need any consent.
The purpose referred to in point d) represents a legitimate processing of Personal Data pursuant to Applicable Law since, once the Personal Data has been provided, the processing is indeed necessary to comply with a legal obligation to which FLORSHEIM is subject.
Providing your Personal Data for the purposes listed above is optional, but failure to do so may make it impossible to fulfil a request or a legal obligation to which FLORSHEIM is subject.

4. RECIPIENTS
Your Personal Data may be shared, for the purposes specified in point 3, with:
a. subjects necessary for the supply of the services offered by the Website including, by way of example:
- the sending of e-mails
- the analysis of the Website functioning
- the process of credit cards and payments
- the serving of relevant content who typically act as FLORSHEIM data controllers;

b. persons authorized by FLORSHEIM to process Personal Data who have committed themselves to confidentiality or have an adequate legal obligation of confidentiality; (e.g. employees and collaborators of FLORSHEIM); (a. and b. are collectively "Recipients");
c. jurisdictional authorities in the exercise of their functions when required by the Applicable Law.

5. TRANSFERS
Some of your Personal Data is transferred to Recipients who may be located outside the European Economic Area. FLORSHEIM ensures that the electronic and paper processing of your Personal Data by the Recipients is carried out in compliance with Applicable Law. Indeed, transfers are based either on an adequacy decision or on the Standard Model Clauses approved by the European Commission.

6. DATA RETENTION
FLORSHEIM will process your Personal Data for the time strictly necessary to achieve the purposes indicated in point 3.
By way of example, FLORSHEIM will process Personal Data for the FLORSHEIM NEWSLETTER service until you decide to unsubscribe from the service.
With the exception of the above, FLORSHEIM will process your Personal Data up to the time allowed by Italian law in terms of conservation and keeping of accounting records (Articles 2214 - 2220 of the Italian Civil Code - Article 22 of Presidential Decree 600/73) and to protect its interests (Article 2947(1)(3) of the Italian Civil Code).
Further information regarding the period of retention of Personal Data and the criteria used to determine this period may be requested by writing to the Data Controller.


7. YOUR RIGHTS
Within the limits of the Applicable Law, you have the right to request FLORSHEIM, at any time:
- access your Personal Data.
- correction of your Personal Data
- deletion of your Personal Data

You have also the right to:
- object to the processing of your Personal Data,
- limit its processing
- obtain the data concerning you in a structured, commonly used and machine-readable format.

You make revoke your consent to your data being processed at any time.
Requests should be sent by e-mail to: privacy@florsheimeurope.com
In accordance with Applicable law, you have the right to lodge a complaint with the competent supervisory authority (Guarantor for the Protection of Personal Data) if you believe that the processing of your Personal Data is in breach of the law.

8. PRIVACY CHANGES
This Privacy Policy is effective as of May 25th, 2018. FLORSHEIM reserves the right to modify or simply update the content, in part or in full, also due to changes in the Applicable Regulations. FLORSHEIM will inform you of such changes as soon as they are introduced and they will be binding as soon as they are published on the Website.
FLORSHEIM therefore invites you to regularly visit this section to get acquainted with the latest and most updated version of the Privacy Policy so that you are always up to date with the data collected and the use that FLORSHEIM makes of it.


COOKIES POLICY

This Cookie Policy is an integral part of FLORSHEIM's Privacy Policy available here.

1. Definitions and characteristics of cookies

Cookies and related technologies are information that sites and apps send or read on your devices at the first visit, and then be retransmitted to the same sites, app at the next visit. It is thanks to these technologies that websites and apps remember actions and preferences (such as login data, language of choice, font size, other display settings, etc.) so that they do not need to be displayed again at the next visit.
These technologies are used to perform computer authentications, monitor sessions and store information regarding the activities of users who access a service and may also contain a unique identification code that allows you to keep track of user navigation within the Website for statistical or advertising purposes.
In fact, there are different types of cookies that, depending on their characteristics and functions, may persist on your device for different periods of time: the so-called session cookies, which are automatically deleted when you close your browser; and the so-called persistent cookies, which remain on your device until a certain time.
In line with Applicable Law, your prior consent for the use of cookies is not always required. In particular, such consent is not required for "technical cookies", e.g. those used for the sole purpose of transporting a communication over an electronic communication network, or strictly necessary to provide a service expressly requested by the user. In other words, cookies that are indispensable to the operation of a Website.
Your prior consent is required for non-anonymous "analytical" cookies and profiling cookies, e.g. those that provide statistical analysis on the use of a website or that create user profiles to send you advertising messages in line with the preferences they have expressed during navigation.

2. Types of cookies used by the Website and de-selection options

You will receive the following cookies when you browse the Website:
Third party cookies, i.e. cookies coming from websites or servers of third parties different and therefore different from those of FLORSHEIM. Please note that these third parties, listed below with links corresponding to their privacy policies and opt-out mechanisms, process your Personal Data as data controllers on behalf of FLORSHEIM. These third parties have signed agreements for the processing of data with FLORSHEIM and cookies have been anonymized. Third party cookies are:
- Google Analytics.
These are cookies that allow you to analyze and improve the operation of the Website. To disable Google Analytics cookies, you can download and install the browser add-on for the opt-out provided by Google Analytics. This add-on instructs Google Analytics javascript code (ga.js, analytics.js, and dc.js) to prevent information from being sent to Google Analytics. The add-on is available for the most commonly used browsers. For more information about the Google Analytics opt-out add-on click here

- WordPress.
These are functional cookies provided by the WordPress platform in order to optimize the display and language of the Website. To disable WordPress cookies, you can refer to the privacy policy of this provider available at the following addresses: https://en.support.wordpress.com/cookies/ and https://automattic.com/privacy/.

- Facebook.
These cookies are used for analysis and advertising, to help us propose more relevant advertisements for the User and to monitor the progress of an advertising campaign carried out on Facebook. For more information about the privacy policy of this provider you can refer to the following address: https://www.facebook.com/policy.php

- DoubleClick.
These cookies are used for targeting and advertising on Google, to personalise the advertisements displayed according to the user's navigation and to let us know if a purchase is made. For more information about the privacy policy of this provider you can refer to the following addresses: https://policies.google.com/privacy and https://support.google.com/dfp_premium/topic/7395141?hl=en&ref_topic=28145

- Bronto .
Bronto is an email marketing provider. These cookies are used for running our analysis, sending our emails and performing our marketing campaigns. If a user submits his email to us or makes a purchase, data will be collected and stored on Bronto system. For more information about the privacy policy of this provider you can refer to the following address: https://www.oracle.com/legal/privacy/privacy-policy.html


3. How to view and change cookies using your browser

You can authorize, block or delete (in whole or in part) cookies through the specific functions of your browser or through additional components of third parties. However, disabling the Website's technical cookies may mean that some Website services or functionality will not be available or may not function properly and you may be forced to manually change or enter certain information at each visit.
For more information on how to set your browser's cookie preferences, please refer to the following instructions:
Internet Explorer
Firefox
Safari
Chrome
FREE SHIPPING ON ORDERS €100+

YOUR COOKIES SETTINGS

Florsheim asks you to accept cookies for performance, social media and advertising purposes. Social media and advertising cookies of third parties are used to offer you social media functionalities and personalized ads. To get more information or amend your preferences, press the “more information” button or visit “Cookie Settings” at the bottom of the website. To get more information about these cookies and the processing of your personal data, check our Privacy & Cookie Policy. Do you accept these cookies and the processing of personal data involved?
You can always change your preference by visiting the “Cookie Settings” at the bottom of the page. View Privacy & Cookie Policy for full details.
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